Sunday 24 March 2019
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John Lewis launch travel concessions

John Lewis and Kuoni have announced a new partnership which will see the travel company open exciting new travel concessions in four John Lewis stores this Autumn, with more to follow in the future.


The Kuoni concessions open in the flagship John Lewis Oxford Street today, Reading on 29 October, and Cardiff on 05 November (one opened in Southampton last week on 15 October). They will offer the full range of holidays available from Kuoni shops. The move creates 19 new full time jobs.

The concessions will range from 444 sq ft - 821 sq ft and combine the look and feel of the two brands, with John Lewis furniture and Kuoni fittings. They will be situated in the customer service area, adjacent to John Lewis’s Gift List departments, and interactive technology such as iPads and plasma screens will be used to bring holidays to life.

Kuoni will also introduce John Lewis Travel Insurance to its customers, and become the travel partner for John Lewis Gift List. This service allows customers to ask their guests to contribute to their Kuoni honeymoon through a John Lewis Gift List.

Sean Allam, director, commercial operations, at John Lewis, said: “We already have a strong customer base in our travel insurance services, so opening travel concessions in our shops feels like a natural step for John Lewis. People will be able to take time out from speaking to a personal travel expert to shop or have a coffee, and choose their holiday in a relaxed and inspiring environment.

“Kuoni’s commitment to customer service and expert advice was a perfect fit for John Lewis, and we believe this will be a long-term and successful partnership. Our customers want the personal knowledge and expertise of speaking to someone who can help them get exactly what they want from their holiday.“

Derek Jones, managing director at Kuoni said: “We are really excited about this partnership. Kuoni and John Lewis have a lot in common; we have a very similar customer base and share the same approach to business, putting customer service at the heart of everything we do. We know that our customers really value the expert personal knowledge we provide and the success of our High Street stores has shown that the best way to truly understand their needs is to spend time with them, face to face in the right surroundings. These concessions will allow us to bring our unique approach to travel retailing into John Lewis shops.”



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